Support – Portal Insight for Jira Service Management

E-mail: support@687.monster
Hours: Monday to Friday, 9:00–17:00 CET/CEST, excluding Polish public holidays.
Response time: first answer within 2 business days; security reports within 2 business days with priority handling.
Languages: English and Polish.

Before you write

Please include:

Your site URL (for example acme.atlassian.net).
The service desk and, if possible, a request key where the panel does not look as expected.
What you expected to see and what you see instead.
The message shown on the settings page, if any.

Never send passwords, API tokens or customer data by e-mail.

I cannot find the settings. Jira settings → Apps → Portal Insight, only for users with the Administer Jira global permission.
The panel is empty on the portal. The service desk is not configured, or nothing enabled has a value on that request. Empty fields are hidden. On desks you did not configure, version 1.0 shows only the "Request details" heading.
An SLA field shows nothing. The SLA has not started for that request, or it does not apply to its request type.
A linked issue is missing. In "Only requests the customer can open" mode, issues the customer cannot open are hidden on purpose.
"Portal Insight license is not active". Renew the subscription or trial in Manage apps. The configuration is kept.